Review guidelines

Reviews help the next family choose. Every review is read by a person at Love, Baxter before it is published. Here is what we publish and what we do not.

Who can write a review

Anyone who has used the professional's services for their own pet, or arranged them on behalf of a family member. We ask for your email so we can reach you if we have a question; it is never published.

What we publish

• First-hand experiences, positive or critical, written in your own words.
• Honest ratings. A low rating with a clear reason is as welcome as a high one.
• Your first name or the name you give; never your email.

What we do not publish

• Reviews from the professional, their staff or family, or a competitor.
• Reviews that were paid for or exchanged for a discount or gift.
• Personal attacks, profanity, threats, or anything that identifies a third party without consent.
• Claims about medical outcomes we cannot reasonably assess, or accusations of illegal conduct. Report those to us directly instead so we can act on them.
• Reviews about a different business, or about pricing disputes better resolved with the provider.

How moderation works

Reviews usually publish within two business days. We may hold a review to ask the reviewer or the professional a question. We do not edit the substance of a review; we may trim personal information. Professionals cannot remove a review by asking, but they can report one that breaks these guidelines and we will re-check it.

Concerns about a review or a listing: support@lovebaxter.com, or use the "Report it" link on the profile.